Privacy policy

Privacy Policy

Last updated: 12/15/2025

This Privacy Policy describes how Stereo Installs, LLC ("Stereo Installs," "we," "us," or "our") collects, uses, and discloses personal information when you visit or use stereoinstalls.com (the "Site"), communicate with us, or otherwise use our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, including customers, website visitors, and others whose personal information we collect.

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we do, we will post the updated policy on the Site and update the "Last updated" date above.

2. How We Collect and Use Personal Information

We collect personal information from a variety of sources depending on how you interact with us. We use this information to:

  • Provide and operate our Services

  • Process transactions and fulfill orders

  • Communicate with you

  • Provide customer support

  • Improve and secure our Services

  • Comply with legal obligations

  • Enforce our terms and protect our rights

3. Personal Information We Collect

A. Information You Provide Directly

You may provide personal information to us when you use the Services, including:

  • Contact Information: Name, mailing address, email address, and phone number

  • Order Information: Billing and shipping addresses, payment confirmation details, and transaction history

  • Account Information: Username, password, and other account-related credentials

  • Shopping Activity: Items viewed, added to cart, or saved to a wishlist

  • Customer Support Information: Information you choose to include when contacting us

SMS/Text Messaging / Phone Number Privacy Policy

By providing your phone number, you consent to receive SMS or MMS messages from Stereo Installs, LLC related to your inquiry, customer care, appointments, orders, account updates, and other service-related topics.

Use of Information: We use your phone number solely to send messages related to your inquiry and customer care communications.

No Sharing or Selling: Mobile phone information and opt-in consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Opt-Out & Help: You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact sales@stereoinstalls.com.

Message Disclosures: Message frequency may vary. Message and data rates may apply depending on your carrier.

Data Security & Retention: Your phone number and related messaging data are protected using reasonable administrative and technical safeguards and are retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information when you interact with the Site, including:

  • Device and browser information

  • IP address

  • Network connection information

  • Pages viewed, links clicked, and interactions with the Site

This information ("Usage Data") is collected using cookies, pixels, and similar technologies.

C. Information from Third Parties

We may receive personal information from third-party service providers, including:

  • E‑commerce and hosting providers (e.g., Shopify)

  • Payment processors that handle billing and transactions

  • Analytics and marketing partners

Any information received from third parties is treated in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties.

4. How We Use Personal Information

We use personal information for the following purposes:

Providing Services

  • Processing payments and fulfilling orders

  • Managing accounts

  • Sending order confirmations and service updates

  • Facilitating returns or exchanges

Marketing and Communications

  • Sending service-related messages, including email and SMS, related to your account, orders, appointments, and customer support

  • Sending promotional or marketing communications where permitted by law and based on your consent

You may opt out of marketing communications at any time using the unsubscribe link in emails or by replying STOP to SMS messages. Transactional or service-related messages may still be sent where permitted by law.

Security and Fraud Prevention

  • Detecting and preventing fraud or misuse

  • Securing accounts and transactions

Customer Support

  • Responding to inquiries

  • Improving service quality and user experience

5. Cookies

We use cookies to operate and improve the Site, remember preferences, analyze traffic, and support marketing efforts. For details about Shopify-related cookies, visit Shopify’s cookie policy.

You may disable cookies through your browser settings; however, doing so may affect Site functionality.

6. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To service providers who perform functions on our behalf (payment processing, hosting, shipping, analytics)

  • To business and marketing partners, such as Shopify, in accordance with their privacy policies

  • When you request or consent to such disclosure

  • To comply with legal obligations or protect our rights

  • In connection with a business transaction (e.g., merger or sale)

We do not use or disclose sensitive personal information to infer characteristics about you.

7. User‑Generated Content

If you submit reviews or other content to public areas of the Services, that information will be publicly accessible. We are not responsible for how others use information you choose to make public.

8. Third‑Party Websites and Links

The Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their privacy policies before providing information.

9. Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us to request deletion.

10. Data Security and Retention

We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request deletion or correction

  • Request a copy or transfer of your data

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Appeal decisions related to privacy requests

You may exercise these rights by contacting us using the information below. We may verify your identity before responding.

12. International Users

Your personal information may be transferred to and processed in the United States or other countries. Where required, we rely on appropriate legal safeguards for international data transfers.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Stereo Installs, LLC
Email: sales@stereoinstalls.com
Website: stereoinstalls.com